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And then a user sends a support request with a screenshot showing an in browser error and demands you fix it but your server logs show nothing because this was
by foobar33333 5y ago
And then a user sends a support request with a screenshot showing an in browser error and demands you fix it but your server logs show nothing because this was a JS issue.
While people who use frontend logging/tracking just search the user ID and see what went wrong.
- tinus_hn 5y agoIn Google Analytics?
- matsemann 5y agoThat has nothing to do with external visitor analytics, though. I've implemented log sending from frontend to backend multiple times. First party, same endpoints as other requests. Not getting blocked.
- lucb1e 5y agoTo me, one doesn't have to pre-emptively record every user session on the off chance that they run into a problem large enough to bother contacting support for. Having a 'copy error' button and/or logging the errors to a server seems sufficient here, no need to hire the biggest brother out there to track your users for that.