> I'm surprised customers wouldn't go for tablets if it meant they didn't have to pay the 15% tip. It seems to have become quite normalized to put tip jars out

> I'm surprised customers wouldn't go for tablets if it meant they didn't have to pay the 15% tip. It seems to have become quite normalized to put tip jars out for all sorts of businesses that aren't really service-based. Setting the expectation. Or putting on a tip line on the credit card receipt -- sure, you don't have to tip, but we want you to think you're abnormal if you don't. I don't think switching to tablets would do anything to reduce the expectation of tips. And it hasn't been 15% for years.