I'd use a lot of screenshots for workflow. I'd also embed a lot of shadow knowledge, the knowledge that one acknowledges and answers the "why". If technically

I'd use a lot of screenshots for workflow. I'd also embed a lot of shadow knowledge, the knowledge that one acknowledges and answers the "why". If technically possible I'd also setup a monthly notification so that the whole team can sit together and review all wikis created 30~60 days ago. I'd aggressively truncate anything that is wrong, irrelevant or confusing.