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My two cents: Just do it. Build/enable integrations with other systems (eg CMDB) so that the wiki can display information from them. Try to make people feel t
by cpach 5y ago
My two cents: Just do it.
Build/enable integrations with other systems (eg CMDB) so that the wiki can display information from them.
Try to make people feel that they can easily add info to the wiki. An iterative approach is probably suitable – better to add something than nothing. It can then be iterated upon.
Make sure that people feel they have time to add/edit info every week. [Edit: And time to clean out outdated info.]
- malicebird 5y agoAgreed. What I've done. Make a shorter list of some processes (10?) and create blank pages for each. Do a dump of a month or so of tickets and create pages for things you want o capture. Begin adding detail as you have time. With more involved tasks, team up with someone or make an outline of the processes during an informal knowledge transfer session.