> Is that a missing element in our education? The missing element may be learning itself. If you don't come out of college with an ability to learn new things

> Is that a missing element in our education? The missing element may be learning itself. If you don't come out of college with an ability to learn new things on your own or with the help of others you may have missed the point. I've spent a significant amount of my adult life teaching people how to use Microsoft Office products (i.e. I've done tech support in some fashion or another for a while now). Some of them have been seasoned office workers, others have been older folks and still others bright young people that know how to pilot a browser but are confused by a 2 paragraph e-mail (with pictures) on how to connect to the corporate network via VPN. Almost no one I've ever supported wants to know how to do something differently. Everyone is mad that things are changing and the thing that they've done for several months, years or decades, no longer works for some inscrutable reason. The time they've spent learning is real and the changes they see seem arbitrary at best and frequently counterproductive. I've supported people that were fine with e-mail, but thought that wikis weren't a good use of people's time. Others can figure out how to google things and look through forums, but most have difficulty sorting noise from useful information. I've supported people with PHDs that are incapable of reading any error messages because they have been trained not to read them by crappy software. We have so many, many tools available to us today and we're not using them in many businesses, even when they've already been purchased. And even more businesses are still using paper and duplicating effort into multiple spreadsheets (and using Excel as a CRM, etc).