4 ms·
Azure’s support is great! I am not surprised they quickly helped out. First time I contacted them I was not hoping for much. But after a few contacts I realize
by havkom 5y ago
Azure’s support is great! I am not surprised they quickly helped out.
First time I contacted them I was not hoping for much. But after a few contacts I realize they must be one of the best support orgs in the world.
They can quickly help out with anything from very trivial questions to helping out with very difficult faults, and do this without having to be harassed about escalating my tickets. Outstanding.
- bavell 5y agoI've had the exact opposite experience trying to get support setting up a VPN to connect an on-prem server with remote clients (using self-signed certs and terraform). I'm not very familiar with Azure and I was volunteering my time/expertise but the support (paid but basic plan, I think $100/mo) was very underwhelming. The support technicians were all Indian and while they were polite and had good English, the time difference made the back-and-forth painful. Spent over a month trying to resolve the issue but I must've been talking with tier 1 support because it was obvious the support technician wasn't very technical (asking very basic questions that I had already answered, couldn't answer any of my questions without getting back to me days later). Combined with the quirks and performance issues (30+ mins to setup VPN gateway) it was a very poor experience and I wouldn't choose to work with Azure in the future.