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Economically a great result, that is indisputable. A small "but" however, did you also improve the customer experience? I am asking as someone who has lived lo
by yawaworht1978 5y ago
Economically a great result, that is indisputable.
A small "but" however, did you also improve the customer experience?
I am asking as someone who has lived long term in many Airbnb and similar platforms, and almost every single on of them has problems, uses every trick not covered by terms and conditions and has an evasive and unresponsive customer service.
Too many to list but I've experienced:
No car parking available(were full) when advertised as "with free parking"
Free wifi- but not installed
Aircon- no aircon in sight(been renovated)
Cameras in the flat- but "don't worry they are disabled and part of the alarm system"
More such things and extremely annoying to resolve.
Not saying your product has these issues, just asking if this is considered and handled or if it's all purely profit oriented.
- KingMachiavelli 5y agoGiven the system has no way of knowing if the lister/landlord is just lieing or being misleading (beyond maybe users reporting the entire post as fraud). However this platform does is make it easy to visually inspect the unit. Since these are long(er) term rentals, the whole point is that you can inspect before you lease so checking things like parking, WiFi, and air conditioning should be pretty easy.