> Are you sure that time spent on product does not affect sales? It may have, but not dramatically. The product wasn't what we were known for. Customers came

> Are you sure that time spent on product does not affect sales? It may have, but not dramatically. The product wasn't what we were known for. Customers came to us for other services that we were known for (and, I should add, this company is very good at what they do) and this digital product sold as a sort-of upsell. > Perhaps it is the issue of the marketing department of that organization is that their bonuses are not tied to any performance metrics. I don't know for sure, not having any insight into that part of the business, but knowing that company I would bet you are right.