You do not like their product. They do not care to engage you. Win-win! Except that you need their product and they still do not care about you as a customer.

You do not like their product. They do not care to engage you. Win-win! Except that you need their product and they still do not care about you as a customer. If you are going to trash my product, I'm absolutely going to block you. If I have a say in what the company that sells that product does, I will absolutely have that company block you.