Anecdotally, I recently got stuck in one of these automated loops for an airline and they said there was going to be a wait time of like 10 hours. After fiddlin

Anecdotally, I recently got stuck in one of these automated loops for an airline and they said there was going to be a wait time of like 10 hours. After fiddling around I eventually found the call back option and they called me at 2 AM, so I missed the call. So, I drove to the nearest airport and went to the service desk. I got my problem fixed in about 5 minutes. I do agree something needs to be done about these customer service loops, if I didn't get my problem resolved I wouldn't have been able to go on my family trip, that we had been talking about with the kids for months. It is beyond ridiculous, in a fair and sensible some government agency would be able to prevent these things, but here we are.