2 ms·

I choose my bank based on low cost, because that's the only really visible variable. "Excellent customer service" for me means never having to talk to the bank

I choose my bank based on low cost, because that's the only really visible variable. "Excellent customer service" for me means never having to talk to the bank because everything just works, and it's incredibly difficult to judge how good banks are at that.

jonplackett 5y ago
Nothing ever works perfectly all the time though. I find it's best to judge companies (and people) by how well/badly they recover from cock-ups. Same approach to trusting reviews - ignore good ones, read the worst ones and see if you can live with whatever criticism you find.