I think getting rid of arbitration and allowing at least small claims court, coupled with an effective small claims court system and encouraging people to use i

I think getting rid of arbitration and allowing at least small claims court, coupled with an effective small claims court system and encouraging people to use it, could be very effective. This is particularly true in cases where the actual issue is obvious and just stuck in a bog of internal bureaucracy. Now a company lawyer, who has a strong incentive to resolve the issue, access to said bureaucracy, and a certain extent of power to say "we're now doing X because The Law demands it, even if the stupid process says otherwise, make it happen" is dealing with it. In most cases, I'd expect the lawyer to resolve it before he has to coach and send an employee to represent the company at the court, costing hundreds to thousands. It also scales really poorly, effectively motivating companies to resolve issues before they get to that stage.