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If they had to bear the cost in any way, they would be incentivized to reduce the amount of pain they're inflicting on customers. And of course I'm not literall
by wyager 5y ago
If they had to bear the cost in any way, they would be incentivized to reduce the amount of pain they're inflicting on customers. And of course I'm not literally proposing that people go and beat up execs; I'm just pointing out that for basically however long human civilization has existed, the scale was such that you always knew who, specifically, was causing you problems. Now it's all hidden behind a bunch of bullshit.
- gruez 5y ago>If they had to bear the cost in any way, they would be incentivized to reduce the amount of pain they're inflicting on customers Maybe? That might nudge execs into providing better customer service experience, but if I were an exec I sure as hell am not going to let my well-being depend on good customer experience alone. Eventually you're going to get a crazed lunatic that good customer service can't defuse, and for that reason I'm going to still require physical barriers and/or armed bodyguards.