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No, not at all. I’m suggesting that the level of structural abstraction is a problem precisely because it prevents people from directing their rage where it ac

• gruez 5y ago
  Suppose your hypothetical was true, and whenever you had a grievance you would speak directly to an c-suite officer. What makes you think the corporate officer in question wouldn't take preventive measures to protect themselves from violence? Business in sketchy neighborhoods place their employees/cash register behind bulletproof glass to prevent this exact issue. If a small business can afford that kind of stuff to protect their minimum wage employee, I'm sure c-suite officers of multinational corporations can afford something equal or better.
  • deleted 5y ago
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  • wyager 5y ago
    If they had to bear the cost in any way, they would be incentivized to reduce the amount of pain they're inflicting on customers. And of course I'm not literally proposing that people go and beat up execs; I'm just pointing out that for basically however long human civilization has existed, the scale was such that you always knew who, specifically, was causing you problems. Now it's all hidden behind a bunch of bullshit.
    • gruez 5y ago
      >If they had to bear the cost in any way, they would be incentivized to reduce the amount of pain they're inflicting on customers Maybe? That might nudge execs into providing better customer service experience, but if I were an exec I sure as hell am not going to let my well-being depend on good customer experience alone. Eventually you're going to get a crazed lunatic that good customer service can't defuse, and for that reason I'm going to still require physical barriers and/or armed bodyguards.