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I had an fraudulent account opened in Chime with my name/info (about a year ago). I contacted support when I received some weird marketing email for this servic
by thoughtpalette 5y ago
I had an fraudulent account opened in Chime with my name/info (about a year ago). I contacted support when I received some weird marketing email for this service I never signed up for. I tried to talk to their support as it was obviously fraudulent and they wanted me to send in License/Docs proving my identity. Didn't trust them with a photo copy of my license since they were obviously terrible and just froze my credit.
Got the email today that the account was finally closed. Stay as far away from this company as you can.
- FDSGSG 5y agoWhat could they have done better here? I'd be more concerned had they just closed the account without verifying your identity, that would be bad.
- thoughtpalette 5y agoThey could've sent me a confirmation link since the email was linked but the login credentials were the fraudsters (couldn't reset via email). Though that obviously has issues as well. I'm not entirely sure, but there was no way I was going to give out sensitive information (imo) to a website that I'm not familiar with. Even at the time I was trying to get support, It felt like the company wasn't even legit. No great answer here. Maybe escalate to a manager and have a more involved conversation.