I argued this constantly, I was in charge of mobile and it made me furious when bad CSR resulted in our actually pretty great mobile apps getting bad reviews. I

I argued this constantly, I was in charge of mobile and it made me furious when bad CSR resulted in our actually pretty great mobile apps getting bad reviews. I am also guilty of creating the chat bot that is used by Chime, though I created it for a very different purpose from how it is used today and management basically mutilated something that actually worked pretty great.