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>A few complaints like this aren't all that weird, bigger banks have way more complaints and do way worse things. The article directly contradicts what you're

>A few complaints like this aren't all that weird, bigger banks have way more complaints and do way worse things. The article directly contradicts what you're saying. Do you think the piece paints an unfair or inaccurate characterization of the complaints? (from the article) >Of the 920 complaints filed about Chime, 197 were tagged as involving a “closed account.” The CFPB’s complaints are labeled inconsistently, and many of the other 723 also detail problems involving accounts that were closed against customers’ will. By comparison, Wells Fargo, a bank with six times as many customers and a lengthy recent history of misbehavior in its consumer bank, has 317 CFPB complaints tagged for closed accounts over the same time period. Marcus, the new online bank created by Goldman Sachs, with 4 million customers, has generated seven such complaints.

ericlewis 5y ago
I think that people are more quick to react against Chime than they are the folks who also hold their insurance, mortgages, and possibly other things. Lest they have even more issues with the bank. I don't doubt Chime handles things wrong, but I do know that every person on that team when I was there did there best to try and resolve the issue.
- teachrdan 5y ago
  This comment makes no sense. If my bank closed my account without warning and revoked access to all my funds, it wouldn't matter if they had my mortgage or not: I'm going to make a complaint. >I do know that every person on that team when I was there did there best to try and resolve the issue "My colleagues had good intentions back when I worked there" is nothing against the facts. If you had read the article, you'd see that Wells Fargo, the bank that everyone loves to hate--with 6x the customers of Chime!--has only slightly more complaints for "closed account." It's nice for you, as a former employee, to imagine that people are unfairly complaining more about Chime taking away all their money. But you could just as easily make the reverse argument: Chime users are less wealthy than users of other platforms and are therefore less likely to have the time and wherewithal to complain to the CFPB. You probably don't like that argument, but you have to admit that I am presenting exactly as much evidence as you are.
  - ericlewis 5y ago
    It's true, but the comment does make sense. It happens all the time, some people complain, some don't. Wells Fargo was more than happy to let fraudsters and all sorts of legal impropriety happen under their books. Might be one reason they had less complaints. Chime, doesn't have that benefit of being Wells Fargo's size tbh.

ericlewis 5y ago

I think that people are more quick to react against Chime than they are the folks who also hold their insurance, mortgages, and possibly other things. Lest they have even more issues with the bank. I don't doubt Chime handles things wrong, but I do know that every person on that team when I was there did there best to try and resolve the issue.

teachrdan 5y ago
This comment makes no sense. If my bank closed my account without warning and revoked access to all my funds, it wouldn't matter if they had my mortgage or not: I'm going to make a complaint. >I do know that every person on that team when I was there did there best to try and resolve the issue "My colleagues had good intentions back when I worked there" is nothing against the facts. If you had read the article, you'd see that Wells Fargo, the bank that everyone loves to hate--with 6x the customers of Chime!--has only slightly more complaints for "closed account." It's nice for you, as a former employee, to imagine that people are unfairly complaining more about Chime taking away all their money. But you could just as easily make the reverse argument: Chime users are less wealthy than users of other platforms and are therefore less likely to have the time and wherewithal to complain to the CFPB. You probably don't like that argument, but you have to admit that I am presenting exactly as much evidence as you are.
- ericlewis 5y ago
  It's true, but the comment does make sense. It happens all the time, some people complain, some don't. Wells Fargo was more than happy to let fraudsters and all sorts of legal impropriety happen under their books. Might be one reason they had less complaints. Chime, doesn't have that benefit of being Wells Fargo's size tbh.