3 ms·
I don’t understand why people choose a bank based on anything except excellent customer service. Its the one thing you need from them urgently when something in
by jonplackett 5y ago
I don’t understand why people choose a bank based on anything except excellent customer service. Its the one thing you need from them urgently when something inevitably fucks up.
- ericlewis 5y agoI lobbied for this heavily and was involved in the firing of CS lead who fucking sucked as his job (sorry for the language), it was always an uphill battle and one I was willing to die on. They still to this day do a shit job here.
- tgsovlerkhgsel 5y agoI choose my bank based on low cost, because that's the only really visible variable. "Excellent customer service" for me means never having to talk to the bank because everything just works, and it's incredibly difficult to judge how good banks are at that.
- jonplackett 5y agoNothing ever works perfectly all the time though. I find it's best to judge companies (and people) by how well/badly they recover from cock-ups. Same approach to trusting reviews - ignore good ones, read the worst ones and see if you can live with whatever criticism you find.