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Wow, that video is exactly how they shouldn't have responded. They assert their procedures worked as intended (they didn't), that only one part of their app was
by hadrien01 5y ago
Wow, that video is exactly how they shouldn't have responded. They assert their procedures worked as intended (they didn't), that only one part of their app was compromised thanks to their "oh-so-great" architecture (didn't matter), and that they were as fast as possible in their response (debatable). They don't do anything to reassure their customers, and they don't take any part of the blame.
- throwawaygh 5y ago> They don't do anything to reassure their customers, and they don't take any part of the blame. Is there any world where Kaseya isn't dead? This isn't Equifax, who have a monopoly and could just out-live the bad press. Kaseya is an IT security firm in a hyper competitive marketplace selling to unsophisticated clients. Reputation is everything. I imagine they're in "avoid lawsuits so we can return as much capital to ourselves/investors before closing up shop" mode.
- deleted 5y ago[deleted]