3 ms·
People say that crash reports & telemetry are useful for developers. But I imagine that they also create a lot of work for developers they would not otherwise h
by KingMachiavelli 5y ago
People say that crash reports & telemetry are useful for developers. But I imagine that they also create a lot of work for developers they would not otherwise have.
If a user cannot be bothered to open a ticket themselves or at least opt-in to telemetry to demonstrate the issue, then is it really an issue that developer's should fix? If a app crashes in the woods and no one bother's to report it then is it a bug? (Joking partly).
For commercial apps the dynamic is a bit different since customer's can & do expect things to be fixed without any action on their part.
- crazygringo 5y agoA lot of bugs are hard to reproduce, occur only on certain OS's, etc. In these cases, filing a ticket is often pretty useless. What's needed are widespread stats to determine severity, frequency, correlations, etc. In fact, I'd say the Venn diagram of bugs that can be meaningfully reported in a ticket, versus those best detected through crash reports, is pretty small. So you need both. Why do you think developers shouldn't fix crashes? Shouldn't developers themselves decide what they want to fix?