"I know it's frustrating for you all but please bear with us -- I promise you having to work on a Sunday afternoon rather than dozing on the sofa is just as fru

"I know it's frustrating for you all but please bear with us -- I promise you having to work on a Sunday afternoon rather than dozing on the sofa is just as frustrating for us!" Somebody is /really/ bad at PR: complaining about having to work to fix a client's problems, even jokingly, is a bad idea, unless your goal is to weed out the clients who take things too seriously.