The main thing to understand is that customers are going to try to get as much for free as possible. Everyone is trying to get a deal these days. It's important

The main thing to understand is that customers are going to try to get as much for free as possible. Everyone is trying to get a deal these days. It's important to stay firm and hit your deadlines as much as possible. Also, I would charge for phone time because that adds up and customers will want to chat it up forever!