> QA says: “it doesn’t work”. Dev says: “it must be working, all the tests pass”. Yup, the very next question here should be: Show me the failing/in correct be

> QA says: “it doesn’t work”. Dev says: “it must be working, all the tests pass”. Yup, the very next question here should be: Show me the failing/in correct behavior. This means: * There's a case the automated tests don't cover. * There's a misunderstood requirement on the QA or Dev side. * There's a broken machine or configuration in a deployment.