I'm just building CRUD software and I don't scoff at the kinda stuff people report as bugs, particularly non-technical users. But working in an ER and judging p

I'm just building CRUD software and I don't scoff at the kinda stuff people report as bugs, particularly non-technical users. But working in an ER and judging people for being unable to judge the severity of their ailments? That borders on sociopath lack of empathy.