In my experience it's the other way around - but the difference is not that big anyway. Commercial programs typically imply paid support, which can tease out mo

In my experience it's the other way around - but the difference is not that big anyway. Commercial programs typically imply paid support, which can tease out more details when the user contacts them. The users themselves are also more invested, as they already committed their money. Open source software faces the same problems about a lack of bug reports. Check out this article and the related HN discussion: https://pointersgonewild.com/2019/11/02/they-might-never-tell-you-its-broken/ https://pointersgonewild.com/2019/11/02/they-might-never-tel... https://news.ycombinator.com/item?id=21427996 https://news.ycombinator.com/item?id=21427996