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Well what you said is correct, but there is a difference between a commercial product, and free software I would expect users to care more about the latter. F

• duckmysick 5y ago
  In my experience it's the other way around - but the difference is not that big anyway. Commercial programs typically imply paid support, which can tease out more details when the user contacts them. The users themselves are also more invested, as they already committed their money. Open source software faces the same problems about a lack of bug reports. Check out this article and the related HN discussion: https://pointersgonewild.com/2019/11/02/they-might-never-tell-you-its-broken/ https://pointersgonewild.com/2019/11/02/they-might-never-tel... https://news.ycombinator.com/item?id=21427996 https://news.ycombinator.com/item?id=21427996
• yarcob 5y ago
  Yes, there are some users that are really helpful. I also thought that my users are great at reporting bugs. But when I added an automatic crash reporter, I was shocked how many crashes happened that nobody bothered to report. Maybe 1 in 10 crashing bugs was reported at all. A serious bug that made the app all but unusable was reported by 2 or 3 people (out of at least 100 people who were affected before I pulled the broken update).