I think you're conflating kindness and niceness. People are nice to protect the feelings of others, whereas kindness has a more logical component, e.g. being ho

I think you're conflating kindness and niceness. People are nice to protect the feelings of others, whereas kindness has a more logical component, e.g. being honest when the truth can hurt. You can be kind without being nice. But I believe you're right that people need to take their emotions out of their work.