I had my five-year-old, $30k/year Adwords account suspended recently, through no fault of my own. I made a few polite phone calls and they were surprisingly hel

I had my five-year-old, $30k/year Adwords account suspended recently, through no fault of my own. I made a few polite phone calls and they were surprisingly helpful; eventually, in about two weeks, my account was reinstated. Although the telephone staff can't unsuspend your account, they can escalate the matter internally so that a human reviews your suspension. It has taken a lot of time, but Google might finally be starting to understand that customer service matters.