3 ms·

> We strongly encourage moving to the My Cloud OS5 firmware,” the statement reads. “If your device is not eligible for upgrade to My Cloud OS 5, we recommend th

> We strongly encourage moving to the My Cloud OS5 firmware,” the statement reads. “If your device is not eligible for upgrade to My Cloud OS 5, we recommend that you upgrade to one of our other My Cloud offerings that support My Cloud OS 5. Not sure how this isn’t illegal. You sell something so defective that it destroys the thing it’s designed to protect and you refuse to fix it, and rather use it as a chance to force customers to buy new devices that are likely just as bad

minikites 5y ago
>Not sure how this isn’t illegal. Many people believe that regulations on companies stifles innovation, so this is what we get. Apparently, it's your own fault if you bought a defective product.
- colecut 5y ago
  While no regulation is bad, regulation is often bad or worse. Hard to know where to point a finger.
- ErikVandeWater 5y ago
  Quantity of regulation is not the issue. It's the quality of the existing tens of thousands of pages.
thijsvandien 5y ago
People screwed by this are surely going to buy more WD. /s
- KeepFlying 5y ago
  Sadly they probably will. At least the ones who didn't have their shit totally deleted. So many "average" users just want consistency and will go with WD again because they don't need to relearn as much (even if the relearning is minimal it's still a mental barrier for anyone who does not feel totally technically competent). I think of my parents who, despite being very smart people, are frustrated by tech because it doesn't come easy to them. Any extra step isn't beneficial, it's stressful.
- Hamuko 5y ago
  If they're smart, they'll buy one with just a USB port. If they're even smarter, they'll buy one with just a USB port and then rescue the 3.5-inch drive from its plastic prison.
foobar33333 5y ago
Because we are only just seeing the results of a new wave of tech. You didn't have to worry about your hdd not getting firmware updates and being hacked before so there is no law about it.
- adrianN 5y ago
  Continued security updates being somewhat important for hardware you bought has been a topic since the Internet became ubiquitous. So perhaps for two decades or so by now? That's plenty of time to upgrade regulations.
Hamuko 5y ago
Depending on how long ago the products were purchased new from the store, here you could claim that the device did not last its reasonable expected lifespan under the consumer protection laws. You can also make a claim that the product contains a flaw that must be fixed, or the sale should either be retroactively discounted, or even cancelled. I have managed to cancel a sale on a product after its warranty expired due to a software issue that the manufacturer claimed was a feature, but which the consumer protection agency ruled was against reasonable consumer expectations that if it was a feature, it should have been clearly laid out for the consumer.

minikites 5y ago

>Not sure how this isn’t illegal. Many people believe that regulations on companies stifles innovation, so this is what we get. Apparently, it's your own fault if you bought a defective product.

colecut 5y ago
While no regulation is bad, regulation is often bad or worse. Hard to know where to point a finger.
ErikVandeWater 5y ago
Quantity of regulation is not the issue. It's the quality of the existing tens of thousands of pages.

thijsvandien 5y ago

People screwed by this are surely going to buy more WD. /s

KeepFlying 5y ago
Sadly they probably will. At least the ones who didn't have their shit totally deleted. So many "average" users just want consistency and will go with WD again because they don't need to relearn as much (even if the relearning is minimal it's still a mental barrier for anyone who does not feel totally technically competent). I think of my parents who, despite being very smart people, are frustrated by tech because it doesn't come easy to them. Any extra step isn't beneficial, it's stressful.
Hamuko 5y ago
If they're smart, they'll buy one with just a USB port. If they're even smarter, they'll buy one with just a USB port and then rescue the 3.5-inch drive from its plastic prison.

foobar33333 5y ago

Because we are only just seeing the results of a new wave of tech. You didn't have to worry about your hdd not getting firmware updates and being hacked before so there is no law about it.

adrianN 5y ago
Continued security updates being somewhat important for hardware you bought has been a topic since the Internet became ubiquitous. So perhaps for two decades or so by now? That's plenty of time to upgrade regulations.

Hamuko 5y ago

Depending on how long ago the products were purchased new from the store, here you could claim that the device did not last its reasonable expected lifespan under the consumer protection laws. You can also make a claim that the product contains a flaw that must be fixed, or the sale should either be retroactively discounted, or even cancelled. I have managed to cancel a sale on a product after its warranty expired due to a software issue that the manufacturer claimed was a feature, but which the consumer protection agency ruled was against reasonable consumer expectations that if it was a feature, it should have been clearly laid out for the consumer.