CSR was probably terrified because 'metrics' are the god-king of call centers. Going over on Call Times, having too many escalations, hell I worked at a place

CSR was probably terrified because 'metrics' are the god-king of call centers. Going over on Call Times, having too many escalations, hell I worked at a place where the CSRs would get written up for taking a bathroom break too long. Frankly, the environment of some Call Centers easily trade blows with Amazon Warehouses for worker conditions; main difference is instead of the rigors of physical labor you get to be sedentary instead.