This takes a while, but it does work. The agent I spoke with initially directed me towards completing and mailing in the form (BTW, they ask for your SSN on the

This takes a while, but it does work. The agent I spoke with initially directed me towards completing and mailing in the form (BTW, they ask for your SSN on the form and think it's okay to send that via email), but when I asked if I could complete this via the phone call, she confirmed that I could.