And the fun part is that hundreds at AT&T knew about that error. I used to be on an innovation team and we did shadow days with staff in other areas of the com

And the fun part is that hundreds at AT&T knew about that error. I used to be on an innovation team and we did shadow days with staff in other areas of the company to see what was going wrong. We had these crazy sci-fi type projects going on and our sales reps couldn't get brochures and/or visuals consistently as there was no consistent process to order them. Dozens of other similar problems were reported and zip was done.