I have to write scripts for Cisco UCCX (call center software) at work sometimes. Never heard of it before this job. I was horrified that uses a visual ‘drag-n-

I have to write scripts for Cisco UCCX (call center software) at work sometimes. Never heard of it before this job. I was horrified that uses a visual ‘drag-n-drop’ IDE to create the call handling scripts, no other supported method. It’s the only ‘visual’ coding I’ve ever used. And in the 2 years I’ve used it, I actually don’t hate it. As other posters have mentioned, a visual approach can be decent DSL. Btw, you can run still run arbitrary Java (1.7) in UCCX scripts too, which is kinda cool. Used that to make email alerts in case of certain situations in the call queue