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I got the email too. This is the strangest product shutting down (non)-announcement I've seen from a startup. I think most startups could do with a crash course
by revorad 15y ago
I got the email too. This is the strangest product shutting down (non)-announcement I've seen from a startup. I think most startups could do with a crash course in how to communicate with their users.
Given all that's been written about the importance of user feedback, most founders are very responsive now when they start - what with stalking visitors with Olark accounts, replying to emails and tweets within seconds, answering questions on social news sites. All is great when they want to benefit from the users' comments. But as soon as that's no longer the case, they treat users like a commodity and don't seem to care about telling them what's going on or what to expect next.
It doesn't bode well for their future projects.
- localhost3000 15y agoi especially enjoy when shutdown notices are written to sound as though they are delivering really great and exciting news - "we've decided to shut down the website you've invested time in, but it's your lucky day because our team of ninjas is super stoked about a new big idea we're working on. It's so exciting! we can't wait to tell you about it! We can't tell you now. But there are more updates to come soon!! Promise!! :) :) :) !!!" which I always take as code for "our product didn't work. we're out of money. we're now sitting around depressed trying to think of a new website to build. you'll probably never hear from us again."