In this situation it’s often best to employ what many seasoned consumers call the HUCA strategy: Hang Up; Call Again. I’ve used this in many scenarios, with m

In this situation it’s often best to employ what many seasoned consumers call the HUCA strategy: Hang Up; Call Again. I’ve used this in many scenarios, with much success. It does mean you might on hold for a bit, so it’s best to plan mindless tasks that can be quickly interrupted while doing this, but for big ticket items where there isn’t much recourse it’s often worth it. As soon as it becomes clear the person on the other end can’t help say “goodbye” and hang up. Call right back and hopefully you’ll get a more helpful person. It’s very possible there is a way to get into the BIOS, and the rep just didn’t know it but didn’t wanna come off as ignorant.