4 ms·

If you're in the UK and an expensive phone really did break just from falling 4 inches after one week, I'd be tempted to try returning it to the seller. There m

If you're in the UK and an expensive phone really did break just from falling 4 inches after one week, I'd be tempted to try returning it to the seller. There must be a credible argument that it's unfit for purpose if it can be broken that easily due to a design flaw. It's not as if you carelessly dropped it from a pocket at waist height onto a concrete floor or something.

alias_neo 5y ago
I tried, it was from Amazon and neither they nor Oneplus cared how or why it happened, I tried arguing that it was ridiculous that it happened but again, deaf ears, so I just let it be.
- tremon 5y ago
  Next time, perhaps try a reputable seller?
- Silhouette 5y ago
  For that kind of money, you might want to get a bit of advice on the right words to use before giving up. The thing about "Your statutory rights are not affected" is that your statutory rights are not affected, whether they care or not. Even if you decide not to fight this one, please consider informing one of the major consumer rights organisations so if there is a design flaw and others are experiencing the same problem the manufacturer can't bury their head in the sand and try to avoid responsibility. Other big tech firms have allegedly done this in the past and bad publicity is often what brings them round in the end.
  - alias_neo 5y ago
    Although I understand, and I have done so in the past and won, after speaking with both OnePlus and Amazon I came away feeling that it was my fault. I had a case on the phone which I removed just an hour earlier because it was dirty underneath, and wit lockdown and working from home I wasn't leaving the house, I saw no need to put it back on, felt like Karma. Yes I believe the design contributed significantly to it breaking, it just wasn't the time for me to add more stress trying to fight it. I'm a strange way, it was a good thing, I'm a perfectionist, and having a broken screen put me off wanting to use my phone, that's a good thing in a weird way.
    - Silhouette 5y ago
      That's totally fair enough. You have to pick the fights you think are worth taking, and if it's just going to cause you stress then maybe this one simply isn't. I hope you manage to sort your phone out one way or another.
      - alias_neo 5y ago
        Thank you.

alias_neo 5y ago

I tried, it was from Amazon and neither they nor Oneplus cared how or why it happened, I tried arguing that it was ridiculous that it happened but again, deaf ears, so I just let it be.

tremon 5y ago
Next time, perhaps try a reputable seller?
Silhouette 5y ago
For that kind of money, you might want to get a bit of advice on the right words to use before giving up. The thing about "Your statutory rights are not affected" is that your statutory rights are not affected, whether they care or not. Even if you decide not to fight this one, please consider informing one of the major consumer rights organisations so if there is a design flaw and others are experiencing the same problem the manufacturer can't bury their head in the sand and try to avoid responsibility. Other big tech firms have allegedly done this in the past and bad publicity is often what brings them round in the end.
- alias_neo 5y ago
  Although I understand, and I have done so in the past and won, after speaking with both OnePlus and Amazon I came away feeling that it was my fault. I had a case on the phone which I removed just an hour earlier because it was dirty underneath, and wit lockdown and working from home I wasn't leaving the house, I saw no need to put it back on, felt like Karma. Yes I believe the design contributed significantly to it breaking, it just wasn't the time for me to add more stress trying to fight it. I'm a strange way, it was a good thing, I'm a perfectionist, and having a broken screen put me off wanting to use my phone, that's a good thing in a weird way.
  - Silhouette 5y ago
    That's totally fair enough. You have to pick the fights you think are worth taking, and if it's just going to cause you stress then maybe this one simply isn't. I hope you manage to sort your phone out one way or another.
    - alias_neo 5y ago
      Thank you.