I know what you mean. I tried outsourcing some support when my app first went live. I couldn't do it because the requests I was getting just needed me to suppor

I know what you mean. I tried outsourcing some support when my app first went live. I couldn't do it because the requests I was getting just needed me to support it, partly because many questions were (and still are) often things I need to think about to answer well. I guess the solution there is to, over time: dumb down the support required, transfer the remaining knowledge required to the support person (policy and feature documents), accept that some things just have to be answered be us. Shout if you find a solution to that :)