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Hello, The product seems great, congrats to the team! I'm wondering what is the projected pricing model? Thanks!

• sjwhitworth 5y ago
  Hey there! Thanks very much, I appreciate the kind words. Right now, we're in early access where we're partnering with companies for feedback on the product so we can make something that people love. As such, our pricing is pretty simple — we charge based on the number of Slack users in your workspace, and put you in a bucket. For some companies, that doesn't work as well (e.g. if 95% of your company is customer support agents that would never use the tool), and we change it as appropriate. Basically, we'd rather optimise for feedback and love than for revenue at this point :)
  • feydaykyn 5y ago
    Ok thanks ! I guess about a third of the users in our workspace would be using the tool in theory, so a variable pricing would be required by the higher ups^^ I wish you all the best
    • sjwhitworth 5y ago
      Happy to chat — just drop a message on intercom, or I'm stephen@incident.io
      • feydaykyn 5y ago
        Thanks, I've sent you an email.