when internet service is a commodity, people just want whatever works for whatever is cheapest. they don't care about expert, local customer service, or high qu

when internet service is a commodity, people just want whatever works for whatever is cheapest. they don't care about expert, local customer service, or high quality datacenters. We had Cruzio in Santa Cruz, and from what I gathered they just resold AT&T ADSL. However, after the horrific experience with SBC / AT&T as an ISP, I gladly paid whatever extra they charged just to actually be able to talk to a person (which wasn't much anyway.)