I did this once. The "professional" they connected me with turned out too not actually be a CPA, and was an IRS "Enrolled Agent" instead, and did all of my tax

I did this once. The "professional" they connected me with turned out too not actually be a CPA, and was an IRS "Enrolled Agent" instead, and did all of my taxes wrong. I don't mean "the math was a little off", I mean "used all of the wrong forms" because he was was unaware of the criteria to be considered a Resident Alien for tax purposes. Further, when I tried to contact this individual again (through Turbo Tax), Turbo Tax had shut down the program and was blackhole-ing all of the email without notice. It cost me thousands of dollars after-the-fact to get fixed.