Thanks for expressing what I was trying to figure out how to put into words. I feel no animosity towards the folks stuffed in a call center for crap wages. I'

Thanks for expressing what I was trying to figure out how to put into words. I feel no animosity towards the folks stuffed in a call center for crap wages. I'm irritated with the company that outsourced their support to India and pays them crap wages to try to navigate technology that they don't have adequate training for and at least have no real power to fix.