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Yes, it is also difficult to work with people in person who aren’t native speakers, although over the phone is especially challenging.
by l33t2328 5y ago
Yes, it is also difficult to work with people in person who aren’t native speakers, although over the phone is especially challenging.
- toastal 5y agoIf I'm calling support, I'm probably not in the mood for anything being frustrating or confusing. I spend every day in countries where English isn't the primary language, but in face-to-face or chat or even video call, there are ways to indicate nonverbal cues. I have to take phone calls from delivery men when bare know any English and I feel sorry for them having to be asked to wade through my attempt to speak their language or my English because they don't get paid enough for that. On the otherhand my (massive) bank sure as heck better have the money to afford good native support. And for my beefs with Schwab, this they do a very good job at.