I'm in Canada and recently I started getting Prime items shipped from the US, with no indication on the listing or at checkout that it was gonna be shipped inte

I'm in Canada and recently I started getting Prime items shipped from the US, with no indication on the listing or at checkout that it was gonna be shipped internationally. It makes returns much less pain-free. For international returns they don't have labels, you need to pay for shipping, and they supposedly reimburse up to $20 shipping fees but I have found no evidence of an actual process in place to claim it. (I had to return a book because they sent me a hardcover loosely packed in a box, from the US to Canada. Of course it was damaged in transport. For a place that started out as a book store this is really dumb. I re-ordered it from Chapters, who packed it properly.)