#4 is baked into all their products. As an enterprise user of Google Apps (paid), we're lucky to get a response to our support issues in a timely manner, if at

#4 is baked into all their products. As an enterprise user of Google Apps (paid), we're lucky to get a response to our support issues in a timely manner, if at all. One of the big reasons 80% of our organisation uses Exchange, even though we hate it.