Overall it's about finding new generalizations and collapse your extensive complexity by new abstraction. For example, you build a Todo-list software (everybod

Overall it's about finding new generalizations and collapse your extensive complexity by new abstraction. For example, you build a Todo-list software (everybody does). You have requests from customers "I want to be notified 3 days before due date", "I want to be notified 1 day before due date" and "I don't need notifications". OK, so you are adding a new setting "[ON/OFF] Notify me [X] days before due date". Then you get feedback "I want to be notified when someone unassigned me" and "I want to be notified when someone assigns me". OK. You're adding new setting "[ON/OF] Notify me about changes of my assignments" Then you receive feedback like "I want to be notified about important tasks assigned to me only". You say "Fuck it" and implement a notification engine where every user can set up own notification rules. X notifications settings were collapsed into a new more abstract (but more complex) solution. You have to choose abstractions carefully and be aware that premature abstractization is as bad as premature optimization. This is hard.