It didn't say any of those steps are vile. I said that in my opinion, they are needless steps that don't add value to guests or the restaurant itself. A restau

It didn't say any of those steps are vile. I said that in my opinion, they are needless steps that don't add value to guests or the restaurant itself. A restaurant wants to know your order. Why does this simple thing take 20-30 mins? Whom benefits? How does it enrich your experience exactly, this useless waiting and pointing at a menu?