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Some anecdotal usability fails watching a non-tech user go through the process of joining Google+: The 'bait' was a Photo album which was shared with her. She t
by muxxa 15y ago
Some anecdotal usability fails watching a non-tech user go through the process of joining Google+:
The 'bait' was a Photo album which was shared with her. She thought she needed to join to see the album although she could actually see it without joining. She joined anyway, but was whisked off into the overly complicated process of accepting t&cs, creating her 'profile' (which she didn't want to do right now) and adding to her 'circles'. Most of the people suggested to be added to her circles were people already on Google+, rather than the people she is actually friends with (say based on frequent emailing). After skipping that step as there was no-one there that she wanted to add, she proceeded to the 'home' page, where the original photo album wasn't listed, and there was nothing she could do. She concluded that Google+ was built for somebody else, and will never use it again.
The Google+ team needs to stop signing up new users, and instead have a look at concepts such as 'lazy registration'.
- GBKS 15y agoSame thing with my wife. The registration process was a big turn-off, especially being faced with lists of random people, lack of explanation of what's going on, and confusing interaction on the circles page. That's the stuff Facebook has perfected over the years through relentless optimization.