I dont need to 'navigate', its not wikipedia. If you are self-employed or run a ltd company you do need to navigate and the phrase 'big mess' is an understatem

I dont need to 'navigate', its not wikipedia. If you are self-employed or run a ltd company you do need to navigate and the phrase 'big mess' is an understatement. I agree with your main point though, for a lot of everyday, non-business transactions, the site works well enough.