> And receiving a call and telling: "here's datacenter emergency phone, please ping them" or forwarding mail to datacenter team with "can you give ETA to the bu

> And receiving a call and telling: "here's datacenter emergency phone, please ping them" or forwarding mail to datacenter team with "can you give ETA to the business" is an order of magnitude easier than trying to concentrate and resolve the actual problem while being interrupted every 5 minutes and not having required level of access to actually do it, even if the knowledge exists. You seem to have exceptional customers. Like the parent comment, my customers wouldn't have that. I'm their point of contact, and they want me to do the legwork and provide them with updates. They want to complain to me directly, often citing that they have enough problems with their business to care about problems my business is facing. We'd be out of business if we insisted they talk to our vendors directly. They would straight up laugh in our faces as they fired us, and frankly, I'm with them, since I wouldn't put up with that from our vendors either.