2 ms·
The most popular design thinking strategy is BS
- PaulHoule 5y agoI agree that HMW is one of those "spray can of creativity" answers that can't possibly live up to expectations but "who can we talk to?" can just as easily exclude people and organizations who don't have limitless budgets to support interminable conversations and for whom success and failure matters (e.g. "government", "non-profits", inherited wealth...) Particularly I've seen management in food co-ops, bus companies and such use formal "listening" processes as a weapon where they write down feedback, shred it in a blender and somehow it always comes to the conclusion management wanted. Women, minorities, and others, however, can benefit from lean innovation that can something into people's hands.